Welcome to Shepherds Spring Medical Centre

We provide comprehensive NHS primary care services to help you manage your health and well-being. We operate from a purpose built surgery. All consulting rooms are on the ground floor with disabled access, except for the Midwives’ room which is accessible via a lift. We have a large private car park available next to the surgery.

Our aim is to provide a high quality, caring and personal health care service to our whole patient population by:

  • Putting our patients at the centre of what we do
  • Having a highly qualified and trained multi-professional integrated primary Healthcare Team
  • Offering our services in a safe, supportive and suitably equipped environment, using technological advances in healthcare systems for our patient’s benefit.

We are currently accepting new patients.

NHS App

If you’re a patient at our practice you can now use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.

If you already use online services you can continue to use it. You can use the NHS App as well.

NHS App featured on mobile phone

Alert

Coronavirus (COVID-19) Update

We would like to thank the following companies for providing much needed PPE for our Surgery

  • Finkley Down Nursery
  • Park House School, Newbury
  • Ideal Reality

Updated 14th May 2020. Following the government’s recent stance outlines by the Prime Minister there has been no alteration to our advice below.

We are making adjustments in line with GMC guidance to limit the amount of patient contact, unless absolutely essential, to avoid the spread of the virus; especially to vulnerable groups that we see.

We are also limiting the amount of patient in the waiting are at one time for the same purpose. To provide best and safest patient care with appropriate staffing levels we have moved to total telephone consultation. Patients can contact Reception first thing in the morning of any given week day if they feel they require medical attention that day. They will get a call back from a  doctor the same morning who will assist them as is deemed necessary.

I reiterate the government advice, please DO NOT attend the  surgery if you have a fever or cough or or loss of change to your sense of smell or taste and DO self-isolate for 7 days or if any of your household is self-isolating, please DO self-isolate for 14 days. If you feel too unwell to do this, or your normal daily activities please contact 111.

Andover Mind provides advice and support to empower anyone experiencing a mental health problem. They campaign to improve services, raise awareness and promote understanding.

Italk,your local talking therapy service If you’ve been feeling down or overwhelmed lately, our guided self-help options empower you to get back on track.

Shielding information

Shielding patients should be shielded until end of July.

Advice for shielding patients available from NHS UK.

You can also ask for a test if you have symptoms : Gov.uk guidance Coronavirus(COVID-19) getting tested.  You need to have the test in the first 5 days of symptoms.

We are aware of the difficulties these changes may cause, but appreciate patients understanding at this volatile and unprecedented time.  If you require further information on Covid-19 please see 111.nhs.uk/covid-19

Employees unable to work because of coronavirus can now access a digital sick note from 111.nhs.uk without having to go to the doctor.

For employers – We are receiving requests from patients who need to provide evidence to their employer that they are at higher risk from COVID-19. We are unable to provide specific advice as we are not an occupational health service but we have a letter that can be downloaded (see below).

letter to employer re COVID-19-updated June2020

If you require a non-urgent appointment please use eConsult. Please allow 72 hours for us to respond to your request. If it is an urgent medical problem, please ring the surgery for a Duty appointment on any weekday.

Please note with immediate effect it will NOT be possible to collect prescriptions from the surgery. Please DO NOT attend the surgery for this. These will be sent electronically to your nominated pharmacy or we will text you the pharmacy that the request has been sent to.

Repeat prescriptions –  Please allow 72 hours for these to be processed and a similar time for pharmacies to process orders. To reduce the risk to patients and staff we would strongly recommend that all repeat requests are requested online either through eConsult or patient access.   We are currently unable to deal with prescription queries over the phone unless this is urgent. Please kindly utilise our eConsult facility for any non urgent queries.

Government guidance around those experiencing Domestic Abuse

For anyone who feels they are at risk of abuse, it is important to remember that there is help and support available to you, including police response, online support, helplines, refuges and other services. You are not alone. The household isolation guidance as a result of coronavirus does not apply if you need to leave your home to escape domestic abuse.

Download – Help and Support Services during Coronavirus

Many Thanks for your help in co-operating with this.

Please note any digital image submitted as part of an online consultation, will be stored within your clinical notes.