Welcome to Shepherds Spring Medical Centre

We provide comprehensive NHS primary care services to help you manage your health and well-being. We operate from a purpose built surgery. All consulting rooms are on the ground floor with disabled access, except for the Midwives’ room which is accessible via a lift. We have a large private car park available next to the surgery.

Our aim is to provide a high quality, caring and personal health care service to our whole patient population by:

  • Putting our patients at the centre of what we do
  • Having a highly qualified and trained multi-professional integrated primary Healthcare Team
  • Offering our services in a safe, supportive and suitably equipped environment, using technological advances in healthcare systems for our patient’s benefit.

We are currently accepting new patients.

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Know who to turn to for your healthcare

We want to help you get the right medical assistance when you’re ill, injured or have a long term condition. Going directly to the person with the appropriate skills is important. This can help you to a speedier recovery and makes sure all NHS services are run efficiently.

NHS App

If you’re a patient at our practice you can now use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.

If you already use online services you can continue to use it. You can use the NHS App as well.

NHS App featured on mobile phone

Alert

Coronavirus (COVID-19) Update

To all our Patients

We are all concerned about the effect of the Omicron virus and are aware of the warnings from the Prime Minister. As per Government advice, we are currently prioritising the patients who are in most need of medical help. By only ringing the surgery when it is essential, we can respond to our patients with the highest need more efficiently.

It is important that you continue to put your health first so please continue to seek urgent medical help when you need it.

The call to support delivery of the new booster campaign makes it impossible for us to maintain all normal services. If you need routine care and your condition is stable, we may need ask you to wait longer than usual to arrange an appointment.

If you already have an appointment, there are no changes at the current time so please attend as normal.

We realise that it is frustrating to have to wait longer than usual for routine appointments and reviews, but we ask for your patience and understanding when contacting the surgery.

Before contacting the practice, please do consider self-help and pharmacy options such as these

Covid-19 Boosters

If you want to book or need advice regarding your 1st, 2nd or booster Covid-19 vaccine.

Contact the National Booking Service via www.nhs.uk or ring 119

Please do not contact the surgery

We do not have access to the Covid-19 booster booking system

Help us to keep you all safe and well by keeping our phone lines free for those who need urgent medical help.

Thank you

Dr Pawley and Partners

 

Vaccination Passport

Please note we cannot issue vaccination status letter. Please utilise NHS App (www.nhs.uk/nhs-services/online-services/nhs-app/ or by calling 119 (allowing at least 5 days after your second dose)

Non-Urgent Appointments/Econsultations

If you require a non-urgent appointment please use eConsult. Please allow 72 hours for us to respond to your request. If it is an urgent medical problem, please ring the surgery for a Duty appointment on any weekday.

Please note any digital image submitted as part of an online consultation, will be stored within your clinical notes.

Please note the eConsult service is not monitored outside our normal surgery opening hours, Monday to friday 8am-6.30pm

 Any online consultation request you submit outside of our normal surgery opening hours ( and during weekend and bank holidays) will not be read by a doctor until we open the next working day.  NHS 111 can help if you have an urgent medical problem when your GP practice is closed. Dial 111 on any phone for advice, or visit the NHS 111 website – 111.nhs.uk.

 Remember to call 999  at any time in a medical emergency. This is when someone is seriously ill, or injured, and their life is at risk.

Collection of Prescriptions

Please note with immediate effect it will NOT be possible to collect prescriptions from the surgery. Please DO NOT attend the surgery for this. These will be sent electronically to your nominated pharmacy or we will text you the pharmacy that the request has been sent to.

Repeat prescriptions

Please allow 72 hours for these to be processed and a similar time for pharmacies to process orders. To reduce the risk to patients and staff we would strongly recommend that all repeat requests are requested online either through eConsult or Patient Access.  We are currently unable to deal with prescription queries over the phone unless this is urgent. Please kindly utilise our eConsult facility for any non urgent queries.

Many Thanks for your help in co-operating with this.

 

Covid Test

To request a Covid test if you have symptoms, please go to https://www.gov.uk/get-coronavirus-test/ or ring 119

>>>> Please refer to our COVID-19 support page for further information and guidance.