Shepherds Spring Medical Centre

Book an Appointment

Patient Access

It is easier and quicker to manage appointments and request repeat prescriptions via our online service. Simply log in and select an option. To register for Patient Access you will have to ask the surgery for a PIN code to register for this service. Please refer to our Register for online services guide.

Please allow 3 full working days for repeat medication requests.


Download the NHS App, or open the NHS website in a web browser, to set up and log in to your NHS account. Owned and run by the NHS, your NHS account is a simple and secure way to access a range of NHS services online, including appointments, prescriptions and health record.

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We're here for you evenings and weekends

From 1st October 2022, GP Practices will be offering services for longer. Primary Care services will be made available to you at either your registered Practice  or another local Practice, between the hours of 18:30-20:00 weekdays and on Saturdays between 09:00-17:00.

Can another Healthcare Professional help?

Do you need to see the GP?
Sometimes the GP is not the most appropriate Healthcare Professional to deal with your ailment. Please see the information on see a Doctor or Healthcare Professional, which might help you decide whether a GP appointment is truly necessary or whether it might be better for you to see a Pharmacist, Optician, Dentist or other Healthcare Professional. You can even self-refer for some services without seeing your GP.

For real life-threatening emergencies such as those below – RING 999

  • Chest pain (suspected heart attack)
  • Suspected stroke
  • Suspected meningitis
  • Anaphylactic shock (severe allergy)
  • Heavy bleeding or deep lacerations
  • Fluctuating levels of consciousness or completely unconscious
  • Difficulty breathing or stopped breathing with a change in colour
  • New seizure, fit or uncontrollable shaking

For immediately serious conditions such as the following, GO TO Emergency Department (A&E) IMMEDIATELY

  • A fever and lethargic (drowsy) child
  • A feverish and floppy (unresponsive) infant
  • Difficulty breathing
  • Sudden, severe abdominal pain
  • Accidental or intentional overdose of medication
  • Trauma (including falls) and possible broken bones or road traffic accident

Your appointment at the Practice

  • Please make one appointment for each member of the family who needs to be seen
  • We try to keep to time but please be patient if someone before you takes longer than planned
  • Appointments are normally ten minute slots, so if you have a complicated problem, or more than one problem, please ask for a longer appointment
  • It is Practice Policy to allow patients to choose whichever Doctor they wish to attend in the Practice

Please help us

If you are not able to attend your appointment please let us know in time so that the time can be used for someone else. If you are more than 15 minutes late for an appointment you may be asked to rebook.

Surgery times

Open Monday to Friday 08:00–12:30 and 13:30–18:30

Reception opens at 8:00am

Although the surgery is closed from 12:30–13:30 the telephone is still manned for emergency calls.

Best time if not urgent: Tuesdays, Wednesday and Thursdays after 10:30 a.m. are typically less busy.

Routine appointments

To book a routine appointment please call 01264 310777 or call in person at the surgery. You can also book routine appointments via Internet Patient Access but you will have to ask the surgery for a PIN code to register for this service. Routine appointments with the doctor are for 10 minutes and can be booked up to 5 weeks in advance. You may see any of the doctors although it is often helpful to keep to one doctor for one particular problem.

Urgent appointments & emergencies

Daytime: If you have an urgent medical problem and need to be seen the same day please call 01264 310777 after 8:00 a.m. and you will be given a 5 minute timed slot the same morning, either with a practice nurse or GP. A receptionist will ask you the nature of the problem at the time of booking which helps ensure the appointment is allocated to the correct clinician. All staff are bound by strict codes of confidentiality.

Out-of-hours: If you need to see a doctor urgently when the surgery is closed please phone the Out-of-Hours Service on 111. The Out-of-Hours service operates through the night from 6:30 p.m. to 8:00 a.m. Monday to Friday, all day at weekends and Bank Holidays. Alternatively you may wish to seek advice from NHS Direct on 111.

Telephone consultations

We offer booked telephone consultations with the doctors for advice. He or she will ring you on the telephone number you have given, usually after the end of surgery although we try to accommodate any agreed time where possible. Please ensure your mobile is switched on and not automatically directing calls to voicemail if you are waiting for a call back.

If you have a suspected infectious disease

Please inform reception if you suspect an infectious disease, as this will enable us to deal with it appropriately during your visit to protect you, other patients and staff. 

Giving Consent for Treatment

You have the right to accept or refuse treatment that is offered to you, and not to be given any physical examination or treatment unless you have given valid consent. If you do not have the capacity to do so, consent must be obtained from a person legally able to act on your behalf, or the treatment must be in your best interests.

Your valid consent (agreement to the course of action) is needed for the treatment that’s offered to you before any physical examinations or treatment can be given. If you haven’t given your consent, you can accept or refuse treatment that’s offered to you.

It’s important to be involved in decisions about your treatment and to be given information to help you choose the right treatment. When making treatment choices, you’ll often discuss the options with your doctor or another healthcare professional.