Shepherds Spring Medical Centre

Order a Repeat Prescription

Patient Access

It is easier and quicker to manage appointments and request repeat prescriptions via our online service. Simply log in and select an option. To register for Patient Access you will have to ask the surgery for a PIN code to register for this service. Please refer to our Register for online services guide.

Please allow 3 full working days for repeat medication requests.


Download the NHS App, or open the NHS website in a web browser, to set up and log in to your NHS account. Owned and run by the NHS, your NHS account is a simple and secure way to access a range of NHS services online, including appointments, prescriptions and health record.

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If you forget to request a repeat prescription

If you forget to obtain a prescription for repeat medication and thus run out of important medicines, you may be able to get help from your Pharmacy. Under the Urgent Provision of Repeat Medication Service, Pharmacists may be able to supply you with a further cycle of a previously repeated medicine, without having to get a prescription from your GP. 

If you have run out of important medication, telephone your usual Pharmacy to check that they offer this service; if they don’t, they may either direct you to another Pharmacy who does provide it, or ask you to phone 111 where you can request details of a local Pharmacy that provides the service.

You must then take with you to the relevant Pharmacy, proof of both your identification and of your medication (for example, your repeat prescription list or the empty box which should have your details printed on it). Please note that controlled drugs and antibiotics are not provided through this service, you will need to ring 111 for these.

If you receive stoma products from your Pharmacy or other supplier and/or receive items such as continence products, please ensure you have sufficient supplies as you may encounter difficulties in obtaining these over Bank Holidays, or when the Surgery is closed.

Help with NHS Costs

If you need help with NHS costs or need to find out if you can get free prescriptions please click the button below for further information.

Shepherds Spring Pharmacy

The Pharmacist is able to advise on a range of minor ailments, over-the-counter treatments and answer questions about your prescription medicines. They can also advise about prescription pre-payment certificates, which may work out cheaper if you are on a number of medicines and pay prescription charges. If you would like further details, or to apply for one please look at the NHS Prescription web page 

Phone: 01264 355700

Superintendent Pharmacist: Amarjit Singh

Open weekdays: Monday to Friday 09:00–12:30 and 13:30–18:15

Open Saturdays: 09:00–12:00

How to get a prescription

If you think you may need a prescription medicine, please make an appointment to see a doctor. Our practice nurses can also issue prescriptions for common ailments such as hay fever, conjunctivitis and antibiotics for urine infections. If you have previously been given a prescription for a straightforward condition, such as hay fever, we may be able to issue a prescription after a telephone consultation. Our local pharmacist can also give you advice for non-prescription medication.

Repeat prescriptions

If you are on a repeat medication your doctor will enter onto the computer a date when the prescription medications are next due to be reviewed. This allows you to continue to obtain your medication without the need to see a doctor until your review date. Depending on the nature of the medication you may receive a letter asking you to have a check-up such as a blood test or blood pressure check. Having these checks done promptly enables us to prescribe your medicines effectively and safely.

In person: To order a repeat medication please tick the item(s) you require on your repeat request slip (the white part of your prescription) and place the slip in the box by the dispensary hatch.


For safety reasons we are unable to accept requests for repeat prescriptions by telephone.

Medication reviews

The Doctors at the Practice regularly review the medication you are taking. This may involve changes to your tablets and is in accordance with current Health Authority policies. Please be reassured that this will not affect your treatment. We may sometimes call you in for a medication review and this may involve blood tests. It is very important that you attend these appointments, as it keeps you safe whilst taking medication.

Non-repeat items (acute requests)

Non-repeat prescriptions, known as ‘acute’ prescriptions are medicines that have been issued by the Doctor but not added to your repeat prescription records. This is normally a new medication issued for a trial period, and may require a review visit with your Doctor prior to the medication being added onto your repeat prescription records.

Some medications are recorded as acute as they require to be closely monitored by the Doctor. Examples include many anti-depressants, drugs of potential abuse or where the prescribing is subject to legal or clinical restrictions or special criteria. If this is the case with your medicine, you may not always be issued with a repeat prescription until you have consulted with your Doctor again.

Hospital requests

When you are discharged from Hospital you should normally receive five days supply of medication.

On receipt of your medication requirements, which will be issued to you by the Hospital, please visit the Surgery to provide them with this information, or post the details via S.A.E, before your supply of medication has run out.

Hospital requests for change of medication will be checked by the GP first, and if necessary your Doctor will provide you with a prescription. The Practice will endeavour to have this available by 4pm on the same day, however your prescription cannot be issued until your medical details are checked by the Doctor; therefore on occasion, you may be advised to collect it the following day.